One of the odd things about Christmas is that at the time you most want what you send to arrive on time, the quality goes down (as the volume goes up) so that paying for first class is a poor bet. I understand one or two other countries (Netherlands) offer a discount over the period as a result – do correct me if this is wrong, by the way. So, it is altogether good news (Santa early in at Royal Mail?) that Adam Crozier has asked the regulator for permission to drop some of the charges made when people are picking up mail from a Post Office if it couldn’t be delivered or fit through the letterbox. To have to queue and then pay 50p for the privilege is not good for happy customers.
If you support the idea of a happier Christmas post, you can add your views by emailing Postcomm on philip.groves@psc.gov.uk
