No magic wand

Gale force winds took me to Belfast, from visiting the Birmingham energywatch team. I am learning new things with every team I see. Cherry talked me through what she saw as the pitfalls of dealing with people who have problems “It is making me ill. I can’t cope. You have to solve it.” was what one man had said to her that morning. But there is no magic wand and people can feel let down that a watchdog has no powers. We need to shape people’s expectations, she cautions.

Thursday morning with the Consumer Council. Lovely to see Carol again who is the modest star in their highly successful work on consuemr education. They have given out half a million shoppers rights cards in Northern Ireland, which has 1.7 million people. Afternoon with the Postwatch team – a raw, but special, meeting and a real privilege to meet the staff.

Here is Denise in the Postwatch office in Belfast, with the staff party photos!

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