A welcome return to the Bradford Chamber of Commerce for me, where the Postwatch team operates. They cover 17 million people and the closure programme means they are intrepid travellers. More advice, not least on the North / South divide (and the East / West divide too, re Pennines): “what really annoys people is if you can’t pronounce the name of their village.”
I spoke at a Citizens Advice event on utility complaints, with colleagues, Carlene, Audrey and Gillian from energywatch present. They have put together an excellent report on hanging on the line, with signs that banks are getting better but energy and telecoms companies, by and large, having a long way to go. Hanging on the line, says NCC, is the number one consumer gripe….