Bill Gates – consumer champion?

Rhys Evans from the Welsh Consumer Council quotes Bill G on customer service – in this case, learning from people when things go wrong. I wonder what gave Bill the idea that there are so many people who don’t like Microsoft?


Consumer Focus – and our magic wand

The new organisation we are creating out of the merger of energywatch, Postwatch and National (+ Scotttish and Welsh) Consumer Council will be called Consumer Focus.

We are looking at logos, but here is the suggestion from the energywatch team in Scotland – with our magic wand for consumers! doc1 

Consumer futures

Long words and good ideas in this online discussion around the Office of Fair Trading on the future of consumer and competition policy. My mate Colin at the OFT tells me they are rarely out of court at the moment. Colin, you’re doing a grand job!


I am a proud member of netmums, despite being a patently notmum. They are transforming the consumer scene by doing the simple thing of bringing people together. Have a look at this thread of conversation from a day or two ago on helping someone on how to cope with debt – and how people who have gone bankrupt can touch and support someone threatened with it in ways that no-one else can. It’s self help and mutual aid combined.