The Enterprise Act, which gave the world “supercomplaints” about consumer problems, is five years old today. Roger Darlington talked on behalf of the new NCC at an event by the Office of Fair Trading. His speech is here.
In tune with the times, we have put in our own application today to be registered to bring a supercomplaint. The current three organisations have done one each, with the combined aim of helping to protect the most vulnerable members of society against fuel poverty, bad debt, and poor postal service.