Let me introduce you to Monique, who is Europe’s leading consumer campaigner. Monique runs the European alliance, BEUC, and is a lawyer by training.
Her greatest concern at present? The ham-fisted EU Consumer Rights Directive which concerns every single consumer in their everyday life.
Has she ever been ripped off? Monique purchased a new house in her village, 40 kms from Brussels, but almost a year on, there are problems throughout the house including the central heating. In the UK, there are others in the same state. If you buy a house you have less rights to get something put right than if you bought a toaster.
What to read? The new EU Consumer Markets Scoreboard which ranks different sectors for good and bad service. Energy companies, banks and telecoms firms come out worst… so it is not just the UK