Mobiles as an essential service

Is our love affair with mobile phones turning sour?

Tariffs are complex, service is variable and over the last two years, 100,000 people have complained to the national advice line Consumer Direct about their mobile phone deal.

Well, we are launching a public report and consultation today to investigate what the problems are with mobile phones and to campaign for solutions. You are welcome to feed in

More UK households use mobiles than fixed line phones. Mobiles used to be seen as a luxury but I think they are now an essential service and need to be treated as such.

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