What tenants (in England) think of their landlords is something published today by the new social housing regulator, the Tenant Services Authority.
It is good to see the concerns of tenants in black and white – what one person described to me in the work I did with the National Housing Federation and others on “What Tenants Want” as ‘rats, roofs and repairs’… and ‘respect’ as another added.
In the current economic climate, though, there is also a concern beyond basic services about the viability of some of the social landlords. After all, what happens to tenants if a housing association goes bust? The answer appears to be that either tenants transfer to a new social landlord if this is agreed as a take-over, or that if assets did revert to the money men, then tenants could face rent rises up to market levels… I trust the new regulator is on top of this too.